FREQUENTLY ASKED QUESTIONS

How does Colour on the Run work?

It’s as easy as mixing, applying, and owning your colour! Choose your perfect shade, and we’ll deliver everything you need straight to your doorstep. Our Italian-made hair colour is paired with easy-to-follow instructions and tools to help you achieve salon-quality results at home. Say goodbye to grey and hello to confidence—in no time!

What makes your hair colour special?

Our colour is packed with hair-loving ingredients like hyaluronic acid, coconut oil, and organic botanical extracts. It’s designed to deliver rich, long-lasting results while keeping your hair healthy and vibrant. Plus, it’s expertly tailored to your needs—so you can look great and feel even better.

How long does the colour last?

It depends on you! Factors like your hair’s condition, how often you wash it, and exposure to things like sunshine, swimming, or other elements can all impact how long your colour stays vibrant. That said, our professional formula is designed to deliver long-lasting results, making it perfect for touching up roots, covering greys, or keeping your look fresh between salon visits. With a little care, you’ll enjoy weeks of fabulous colour!

Does Colour on the Run cover grey hair?

Absolutely! Our professional-grade formula is designed to provide excellent grey coverage, leaving your hair vibrant and natural-looking. Whether you want to fully cover greys or blend them for a softer look, we’ve got you covered—literally. With 18 rich shades to choose from, you can say goodbye to grey and hello to gorgeous colour that lasts!

What’s in the kit?

Our Hair Colour Kit includes:

  • Your customised hair colour and developer.
  • A starter kit with all the tools you’ll need: mixing/storage tube, branded cape, applicator brushes, gloves, and clips.

Refill packs include just the essentials—perfect for when you’re already set up with our tools.

Can I subscribe for regular deliveries?

Yes! Save time and money with our subscription option. Subscribers get a 10% discount and can set their delivery schedule to suit their routine. No more last-minute greys ruining your vibe!

How do I choose the right shade?

Our colour range includes 18 beautiful shades. Not sure which one’s right for you? Check out our colour quiz or consult with one of our professional colourists for personalised advice.

Is this product suitable for sensitive scalps?

Our formula is gentle and enriched with natural extracts, but everyone’s different! If you’re concerned about sensitivity, we recommend performing a patch test 48 hours before colouring.

What will my end colour result be?

Your final colour result can vary depending on your hair’s starting shade, condition, and porosity. If your hair is light, the colour will appear more vibrant, while darker hair may result in subtler tones. Pre-existing colour, greys, and whether your hair has been chemically treated can also influence the outcome.

For the best results, we recommend following the instructions included in your kit and, if you’re unsure, reaching out to our professional hairdressers for advice before you apply. We’re here to help you achieve the beautiful, salon-quality look you’re after!

What if I mess it up?

Relax—we’ve got your back! Our instructions are clear and easy to follow, but if you need extra help, just reach out to us. We’re here to guide you through every step so you’ll feel like a pro.

How long does it take to colour my hair?

From start to finish, it takes about 35 minutes to process your colour. Add a little extra time for application and rinse, and you’re ready to go live life in full colour!

Is shipping really free?

Yes! Shipping is free for all kit orders, including refills. We’ll have your kit on its way to you within 24 hours of ordering so you can get your colour fix ASAP.

Can I use Colour on the Run between salon visits?

Absolutely! Our kits are designed to keep your colour fresh between salon visits, during travel, or whenever you need a quick touch-up.

What if I don’t like the colour I chose?

No stress! While we hope you’ll love your shade, we understand things happen. Reach out to us, and we’ll work with you to find a colour that’s a better fit.

Do you ship outside Australia?

Right now, we deliver to Australia and New Zealand. Stay tuned—we’re always looking to expand so more people can enjoy Colour on the Run wherever they are.

Is the starter kit reusable?

Yes! The mixing tube, brushes, cape, clips and gloves are designed to be reused with your refill packs. It’s better for your wallet—and the planet.

What if I need help or have questions?

We’re here for you! You can contact us via email or chat, and we’ll get back to you within 24 hours. Whether you need advice or have feedback, we’re all ears.

Have a question we haven't answered?

Drop us a line, and we’ll get right back to you. Because life’s too short for unanswered questions!